Troubleshoot problems after installing Windows 10 Creators Update 1703



Symptoms


On some Linx devices, during the installation of the Windows 10 Creators Update, you might see the following:

  • A stop error (also called a "blue screen" error). This screen will be displayed more than once during the upgrade process. It will have a stop code description of DRIVER IRQL NOT LESS OR EQUAL (shown in the image below).
  • Devices that require a firmware (BIOS) update are able to upgrade to Windows 10 Creators Update but will require two hard-resets of the device (press and hold the power button for 10-15 seconds).
  • Once upgraded to the new version of Windows 10, your device might experience poor battery life.




Steps to Resolve


If you have started the upgrade to Windows 10 Creators Update, please continue that process until you're back into Windows.


We have created an automated Linx Firmware Update Tool, that will check your system and ensure the correct firmware is installed for your version of Windows 10 and Linx device. The tool is availale from the link below.


Applies to


  • Windows 10 Creators Update 1703 (RS2)
  • Linx 820 with Intel(R) Atom(TM) x5-Z8300 and BIOS version LINX820.I22D.9.13
  • Linx 820 with Intel(R) Atom(TM) x5-Z8350 and BIOS version LINX820.I22D.8350.9.16
  • Linx 1020 with Intel(R) Atom(TM) x5-Z8300 and BIOS version LINX1020.I22D.9.07
  • Linx 1020 with Intel(R) Atom(TM) x5-Z8350 and BIOS version LINX1020.I22D.8350.9.02
  • Linx 1020 Education with Intel(R) Atom(TM) x5-Z8350 and BIOS version LINX1020E.I22D.9.01

Download


Description Size Version
Linx Firmware Update Tool V2 41.3MB 1.0.0.40

System Requirements


  • The Linx Firmware Update Tool will only update the Linx 820, Linx 1020 and Linx 1020 Education.
  • Internet access is required.
  • The tablet should be connected to the wall charger doing the update process.
  • The tool will check for BitLocker Encryption and inform you how to disable it before installation.
  • You should run the update tool from the tablet rather than a USB stick or SD card.
  • Remove any additional storage devices like SD card or USB sticks while the updated BIOS is being installed.

Instructions


  • Download the Linx Firmware Update Tool using the link above to the device.
  • Once downloaded run and follow the on-screen instructions.
  • Remove any additional storage devices like SD card or USB sticks while the updated BIOS is being installed.

Linx Firmware Update Tool version information


  • 1.0.0.35 - Initial Version.
  • 1.0.0.40 - Updated to include Linx 820 8300 processors and to prompt the removal of additional storage devices.

Firmware BIOS Update Information


  • Linx 820 with Intel(R) Atom(TM) x5-Z8300 will be updated from BIOS version LINX820.I22D.9.13 to LINX820.I22D.9.17
  • Linx 820 with Intel(R) Atom(TM) x5-Z8350 will be updated from BIOS version LINX820.I22D.8350.9.16 to LINX820.I22D.8350.9.17
  • Linx 1020 with Intel(R) Atom(TM) x5-Z8300 will be updated from BIOS version LINX1020.I22D.9.07 to LINX1020.I22D.9.08
  • Linx 1020 with Intel(R) Atom(TM) x5-Z8350 will be updated from BIOS version LINX1020.I22D.8350.9.02 to LINX1020.I22D.8350.9.03
  • Linx 1020 Education with Intel(R) Atom(TM) x5-Z8350 will be updated from BIOS version LINX1020E.I22D.9.01 to LINX1020E.I22D.9.02